BivanoHelp & FAQ
Write to support@bivano.app and we will help you sort it out.
How do I add a playlist?
Tap Add playlist, enter a playlist name first, then choose either Login details (Xtream Codes) or A link (M3U link or Choose a file). Bivano has no channels of its own, so your library appears right after your first playlist loads.
What is the difference between Xtream Codes and M3U?
Login details (Xtream Codes) connects with your server URL, username, and password, organizing Live, Films, and Series automatically and showing your account's allowed connections. A link (M3U link or M3U file) loads a single playlist URL or file from your device — and if you paste an Xtream get.php link, Bivano saves it as Xtream Codes automatically.
How does Duo twin-screen viewing work?
Duo lets you watch two live channels side by side (or stacked top and bottom in portrait on iPhone) — free for everyone. Start any live channel, tap Open Duo, and pick a second channel from the same playlist. Tap either half to switch Sound on vs Muted, tap Swap to trade halves, or tap Make full to keep one screen.
Why did the second channel in Duo fail to load?
Two live channels at once open two simultaneous streams and use about twice the data. If your provider only allows one active connection on your account, the second stream will be refused. Check your allowed connections in Playlists, or tap Make full to watch on a single screen.
What is included in Bivano Max?
Bivano Max unlocks unlimited playlists and removes all ads across the app. Duo twin-screen viewing is free on both plans.
How do I restore my Bivano Max purchase?
Go to Settings and tap Restore purchases right under the Bivano Max card while signed in to the Apple Account you purchased with. Your anonymous Keychain purchase ID also helps keep Bivano Max after a reinstall.
How do I switch, rename, or remove a playlist?
Open Settings > Playlists. Tap any other playlist to switch to it immediately. Tap the active playlist to Rename it, check its connection details, or Delete it (deleting a playlist also removes its Starred items, Continue watching progress, Recent channels, and pinned groups).
Why is a stream buffering, failing, or missing?
All channels, films, and series come directly from your IPTV provider, so missing titles depend on their feed. If playback stalls, tap Retry, check your connection, or try single-screen playback instead of Duo. Films and episodes also support seeking, ±10 s skips, and Continue watching resume points.
How do Starred items and Clear watch history work?
Tap Star on any channel, film, or series to keep it handy in Starred on Home and in Settings. Want to tidy up? Clear watch history in Settings erases Continue watching resume points and Recent channels for the active playlist while keeping your Starred items.